FAQ

  • Q: Are all Nico Nine products handmade?

    Yes! Every soap, butter, scrub, and oil is handcrafted in small batches right here in Missouri. We mix, pour, and package each item ourselves to make sure it meets our quality standards — no factory shortcuts.

  • Q: What ingredients do you use?

    We use skin-loving ingredients like shea butter, coconut oil, mango butter, and plant-based fragrance oils. No harsh detergents, parabens, or phthalates — just clean, nourishing formulas that leave skin soft and happy.

  • Q: Do you test on animals?

    Never. All Nico Nine products are cruelty-free and always tested on humans (mostly friends and family who love free samples).

  • Q: How long do the soaps last?

    Each bar lasts around 3–4 weeks with daily use. To make them last even longer, keep them on a draining soap dish so they can dry between uses.

  • Q: Can I use the body butter or oil if I have sensitive skin?

    Absolutely — our butters and oils are rich but gentle. If you’re extra sensitive, do a quick patch test on your arm first. We also make unscented options for ultra-delicate skin.

  • Q: What’s your return or refund policy?

    Due to the nature of skincare products, we can’t accept used returns — but if something arrives damaged or incorrect, reach out within 7 days and we’ll make it right.